Comar

Customers

• External customers are the reason Comar exists. We always consider what the customer values, and how our actions might impact that value.
• Our ability to provide products and services to external customers is tied to our ability to effectively manage internal customer-supplier relationships. Our thoughts and actions should focus on how we can meet the expectations of the internal customer, person, or department downstream.

Process

• Operational excellence requires a robust, controllable, and efficient process.
• We will design our processes to strive toward zero defects.
• We will design effective and efficient processes that add value for Comar and our customers, always asking: “Does this action eliminate waste and/or create value?”

Prevention

• Our vision and mission require uncompromising, yet affordable quality.
• Without the highest levels of customer-focused quality, we put ourselves, our customers, and end users at risk.
• Doing It Right the First Time — We should always consider actions we can take to error-proof our operation. The best way to control defects is to not make them. Focus on making it or doing it right the first time.

Systematic Approach

• We should all be working toward the same goals through clear organizational alignment of the “what” and “how.”
• We should always think through problems in a logical, structured fashion.
• We need to be mindful of taking shortcuts.

Use and Analysis of Facts and Data

• We will always define problems and support ideas and solutions with accurate facts and data.
• We will analyze and understand our data to create more meaningful decisions. It is essential that we truly understand what it is telling us.

The Right Tools for the Job

• We must ask ourselves, “What problem-solving tools can we use to tackle the issue at hand?”
• Right Size Everything — We should use the right tool(s) for the particular situation, being sure that we use them properly.
• We recognize that Comar employees are a valuable resources whose insight and perspective are required for success. The tools we utilize are only as good as the people who apply them.